Morning

Sam has been a barista with the company for about two years.
He usually works opening shifts at the store which means he starts at four in the morning. Here is an encounter he had with a homeless customer on Thursday morning at 5AM.

We had just opened the store, it was pretty slow per usual, we had our regular opening customers come in. Some were sitting in the lobby, sipping their coffee, eating their breakfast, on their phones and enjoying the quietness of the coffee shop.

Around 5 AM, a lady comes in, she seemed kind of suspicious so we are all keeping an eye out in case she tried something. She was quiet at first but then she knocked over a chair by the entrance. She then started going table to table asking customers for money and harassing them. Since panhandling is not allowed in our store, the supervisor on duty went out to the lobby where the women was and politely asked her to leave, she refused and continued to ask customers for money and harass them.

She bumped into the display stand that has bags of different types of whole bean coffee, causing several of the bags to fall on the floor. After bumping into the display, she tried to come into the employee back room. The supervisor on duty stood in front of the swinging door to block her from coming in.

Per coffee shop policy, if you ask someone to leave and they refuse to do so and if they try to trespass into the employee back room, you are to call the police. The supervisor on duty called the police and was giving a description of the woman, "African American female, 5'3"", as the supervisor was giving the description the lady interrupts and yells "I'm not Black I'm Italian and I'm 22!"

After the woman yelled that she stopped trying to come into the employee back room and went back into the lobby and started panhandling and harassing customers again. The police arrived within 10 minutes (which was faster than they usually come) and escorted her out.